FAQ

We typically ship all orders within 24 hours of payment being received. Our office is open Monday through Friday, so payments made on weekends or on holidays will process on the next business day. In times of high sales volume, shipping may be slightly delayed. If you have any question about your order, we can be reached directly on the Contact Us page.

Tracking numbers are emailed to you when your order ships. If you do not have your tracking number, please use the Contact Us page to inquire.

Certainly! If you happen to place multiple orders on the same day, we'll combine the shipping costs and refund any excess fees you might have incurred.

Yes, we offer 30 day returns, assuming the items purchased are unused and in their original condition. Please see our Refund Policy page for more information.

Unfortunately, we do not ship internationally. Orders are accepted from the US only.

Our promotional codes are exclusively valid for purchases made on CARDCAPSULE.US, and NOT on any other site.

While we operate primarily online and don't have a storefront for customers, we collaborate with local card stores that carry our merchandise. To find a nearby partner store, kindly drop us a message through the Contact Us form.

Absolutely! If you're interested in featuring Card Capsule products in your store, please connect with us through the Contact Us form.

Unfortunately, that is not a service we provide.

We absolutely do! Please message us via the Contact Us form and tell us about your collection (even add photos) and your asking price, and we will contact you shortly.